November 22, 2008		KBS Home

	All KBS customers value their privacy. It is KBS’s aim to balance the benefits of e-commerce with the common rights of individuals to prevent the misuse of their personal information. We have been dealing with our customers since 1987 by phone, fax, mail and now email - we do not change our standards due to the medium of communication. The collection of personal information We always collect information on our customers and we will alert our customers to products and services that can assist you in your teaching, learning, practice, profession, or business. We do this by email, mail, fax or phone - if you do not want a specific contact mode or any, then we will honour this request. You can visit our site without divulging any personal information. If you fill in the request for regular updates in your specific subject area, then we will update you via the requested mode. Collecting domain information This information is collected automatically and requires no action on your part. We only use it to improve the web site and its navigation. The product offerings may change if we see more emphasis on certain web pages. There is no attempt to glean emails or IP addresses to target people in an unsolicited form. Disclosure to third parties We never have, and never will, give or sell customer information to other parties unless we contact you first. We see this as inappropriate and breaking trust with our long term customers. Our policy is that sale of personal customer information is unethical, unnecessary and frankly, makes bad business sense. Use of cookies We do not use cookies and if we did, there would be notice given as to its effect and application before it is downloaded. Grievances/complaints If you feel there is a problem with how Knowledge Books and Software has dealt with you, we seriously want to change it! We are not perfect, however, and with more than 10,000 customers, mistakes continually happen, but we are earnest about solving these. We are consumers too - we do not like waiting in lines, shoddy goods or poor service - we want to give you service and products that exceed expectations, not match it! You can email rob@kbs.com.au, we will try to solve the problem immediately. Changes, modification and updates Knowledge Books and Software reserves the right to change, modify, or update this statement at any time without notice.
	© 2005 Knowledge Books and Software :: Privacy Statement